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FAQ

Here are some of our frequently asked questions.

  • How long will it take my carpet to dry?
    Carpet that has been dry cleaned can be walked on almost immediately or within the hour. At the completion of steam cleaning, the carpet will be touch-dry. This is achieved only by our unique method of cleaning, which enables us to extract up to 90% of the moisture back, leaving the carpet to dry within hours not days.

  • Can I walk on the carpet as soon as it has been cleaned?
    Yes you can, however we recommend that you allow a reasonable amount of time for the carpet to dry before putting it back into full use as this will limit the amount of dirt that may be attracted to damp carpet from your shoes or feet. On request we can provide you with shoe/feet covers to minimize the risk.


  • What is the difference between Hot-water Extraction (Steam Cleaning) and Dry cleaning (Bonnet cleaning)?
    Hot water extraction or steam cleaning – This is a fancy way of saying, a hot water cleaning solution is applied under high pressure and is forced into the carpet and then sucked out of the carpet. This method is referred to steam cleaning although steam is not used.

    Dry Cleaning or Bonnet Cleaning – This method involves the application of a cleaning solution onto the carpet, which is then agitated onto the surface of the carpet by a specially designed pad in a rotary motion.

    There is less moisture involved in this process, therefore making the carpet dry with in 1 hour.


  • Which of these methods is more effective and can get dirt and grime off the carpet or upholstery?
    The method best used is dependant on your carpet type and or the condition of the carpet.

    Dry Cleaning - This method is best used in situation where there is minimum soiling that has occurred, or used for periodic maintenance.

    Steam Cleaning - This method is more effective in getting dirt and grime from carpets, be it lightly or heavily soiled carpets or carpets that have not been cleaned for more then 12 months. This method is also recommended as being most suitable for those who suffer allergies or asthma etc.


  • What is the best way to maintain the carpet or upholstery after is been cleaned to help it stay cleaner longer?
    Regular vacuuming is recommended at least once a week, or more often on heavy traffic areas.

    A foot mat should be placed at every entry points onto carpeted areas. Our technicians will assist you on the best placement points and vacuuming techniques at no extra cost.


  • How often shall I clean my carpet (residential)?
    Carpet manufactures recommend the cleaning of carpets should be carried out once every 12 months, however in homes with children, pets or more traffic it should be cleaning more regularly.

  • How often shall we have the carpet cleaned (commercial)?
    For a cleaner and healthier environment for you and your staff it is recommended that carpets and upholstery be cleaned at least every 3-6 months. Our technicians are able to assist you in putting a maintenance program in place to maintain a clean environment all year round.


  • Why does the carpet get re-soiled quickly soon after it’s been cleaned?
    There are a number of contributing factors that may lead to carpets resoling quickly after cleaning.

    Incorrect cleaning methods applied by non qualified technicians – using incorrect solutions (high PH levels) ,non superior equipments, not rinsing solutions leaving chemical residues. These are just some of the reasons why a carpet may become soiled quickly after cleaning.


  • Can I obtain accurate quote for carpet cleaning over the phone?
    No, to be able to obtain a truly accurate quote for carpet or upholstery cleaning, your carpets will need to be assessed by a qualified technician on site as every carpet condition and situation is different. An estimate quote may be given over the phone based on the information that is obtained at the time of enquiry this however is only an estimate.


  • How can I choose the right carpet cleaning company to clean my carpet as there are so many to choose from?
    The best carpet cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the IICRC. A carpet cleaner cannot buy this certification. The carpet cleaner must earn it. Along with certification – integrity, honesty and a passion for what they do, are other key points to identify by asking them questions over the phone. (Refer to our consumer information page)

  • Does fabric protector really work when applied on the carpet and when is the best time to applied?
    Yes carpet protector does work. It is best applied straight after a thorough and proper steam cleaning. This must be carried out by a qualified technician who can advise you on the correct type of protection suitable for your carpets or upholsteries fiber types and lifestyle.

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